1. What products do you export?
We export primary & secondary packaging machines for granules, powders, and liquids – also can equipped with palletizing robot ,wrapping machine to realize complete lines.
2. Do you have experience with export?
Yes, over 20 years. We have shipped to more than 50 countries worldwide.
3. How are machines packed for export?
Each machine is wrapped in VCI anti-rust film, braced inside an export standard wooden cases, with foam padding,etc.
4. What shipping methods do you offer?
Sea freight (LCL or FCL) and air freight for urgent spare parts or small units. We ship from Shanghai, Ningbo, Shenzhen, or Qingdao.
5. What documents do you provide?
Commercial invoice, packing list, bill of lading,certificate of origin, and operation manuals (digital).
6. What Incoterms do you support?
EXW, FOB, CIF, CFR, DAP, DDP – your choice.
7. How do I know my machine will arrive undamaged?
We have less than 0.3% damage rate in 20 years. If damage occurs, we replace parts free of charge.
8. Do you offer installation & training overseas?
Yes. We can send our engineer for on-site commissioning and training (fee applies, including travel & accommodation). Remote support is also available.
9. What is your warranty?
12 months on servo motors, After-sales support via video call, email, or on-site visit.
10. Can I test my product on your machine before buying?
Yes. you can send samples for free testing, or we can arrange a live video test.
11. What payment terms do you accept?
Usually T/T (30% deposit, 70% before shipment or against B/L copy) or L/C at sight.
12.What's certificate do your products pass?
Our machine passed CE and SGS certificate .